Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal details — name, email address, phone number, and WhatsApp number when you enquire or book.
• Booking details — travel dates, number of guests, preferred package, special requests, and related trip information.
• Payment information — billing details required to process deposits or full payments (handled securely through our payment partners where applicable).
• Technical data — IP address, browser type, device information, and pages visited to help improve our website experience.
• Communications — messages you send via contact forms, email, phone, or WhatsApp.

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide booking confirmations.
• Arrange and deliver houseboat cruises, transfers, meals, and related services.
• Communicate schedule changes, boarding instructions, and important trip updates.
• Process payments and issue receipts or invoices.
• Improve our website, services, and customer experience.
• Send promotional updates only where you have opted in, and you may unsubscribe at any time.
• Comply with legal, tax, and regulatory obligations.

3. Sharing of Information

We do not sell your personal information. We may share limited data with trusted parties only when needed to fulfil your booking or operate our business, such as:

• Houseboat operators, captains, and local service partners involved in your trip.
• Payment gateways and banking partners for secure transactions.
• IT and hosting providers who help us run our website and systems.
• Authorities when required by law or to protect our legal rights.

All partners are expected to handle your information responsibly and only for the intended purpose.

4. Cookies & Tracking

Our website may use cookies and similar technologies to remember preferences, understand site usage, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some website features.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. While no method of transmission over the internet is fully secure, we continuously work to safeguard your data.

6. Data Retention

We retain personal information only for as long as needed to fulfil bookings, provide support, meet legal requirements, and resolve disputes. When information is no longer required, we securely delete or anonymise it.

7. Your Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your data where legally permitted.
• Withdraw consent for marketing communications.
• Ask how your information is being used.

To exercise these rights, please contact us using the details on our Contact page.

8. Children’s Privacy

Our services are intended for adults making travel arrangements. We do not knowingly collect personal information from children under 16 without parental or guardian consent. If you believe a child has provided us information, please contact us so we can take appropriate action.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The last updated date on this page will be revised when changes are made. Continued use of our website after updates constitutes acceptance of the revised policy.